Last updated: 22 September 2026
A redemption cannot be cancelled once it has been confirmed. This applies to both Instant Redemption and Pre-Order items.
A redemption request also cannot be withdrawn once you have sent it. Please check your redemption list carefully before you submit it.
As the E-Mall does not involve any cash payment, there are no cash refunds. Points used for a redemption will not be returned to your member account, except where the item is damaged, incorrect or faulty.
This policy does not affect your statutory rights if an item received is damaged, incorrect or faulty.
Check your items before you leave the stockist. If an item is damaged, incorrect or faulty, raise it with the stockist at the point of handover so it can be recorded and resolved. Where a re-credit is due, it is made to your member account through the member system. The replacement and resolution process is being confirmed and will be published here before launch.
Your 7-day cooling-off right as a distributor is set out in the Distributor Agreement and is separate from this policy.
