Last updated: 22 September 2026
Universal X orders are collected in person from a stockist branch. You choose your branch at checkout, and your order cannot be submitted until you have selected one. We will tell you when your order is ready to collect.
You select a specific named branch, not a general area. Choose the branch that is most convenient for you — you will collect from that branch and no other.
An order is released for collection only once every product in it is in stock. We do not part-fulfil an order or substitute one product for another.
Some items are marked Pre-Order. These take an estimated minimum of 10 working days from the time Universal X confirms your request. This is an estimate, not a guarantee.
A redemption that is not collected still counts as redeemed. It is not cancelled and it is not reversed, and the Product Points or Cash Points used are not returned to your member account. If you have not collected an item, contact your stockist or Universal X to arrange collection.
